LOCATION: Burlington, Ontario
PROJECT: Exterior waterproofing and sump pump installation.
We were very happy dealing with Ed, but we were disappointed that he never followed through with the promise of his team to lay the concrete slab at the front door (once the big job was complete). We would have appreciated even a returned call about it if he changed his mind.
SALES RATING: /10
Kristen was very good to deal with, but again as I mentioned above, once paid for the big job my two calls regarding the concrete slab being laid at the front door were not returned. It was disappointing after we had been so pleased with everything else. All questions had been answered and concerns regarding the smell were addressed. (eg. Kristen brought charcoal in buckets!)
OFFICE RATING: /10
The daily clean up was excellent (while the job was being done) but at the very end Greg did spend quite a bit of time cleaning up in the basement. Over all the team was excellent to have at our home.
Crew leader called to give you an estimated time of arrival
Crew leader introduced himself immediately upon arrival
Crew leader reviewed the work to be done with you
Crew addressed all of your concerns or referred to the office
Crew managed his crew competently and with professionalism
Crew members began to work immediately upon arrival
Crew Reasonable steps were taken to minimize dust and property damage
Crew members used appropriate language
Length and frequency of breaks were appropriate
Crew members excersized appropriate job site safety and site maintenance
Reasonable care was taken to keep site clean, neat and dity
All cigarette butts and other garbage was disposed of appropriately
All crew members were kind and courteous
All work was completed in a timely fashion
Quality of workmanship was excellent
Cleanup after job completion was excellent
Appearance of crew members was acceptable
We are very happy with the job that was done and believe all involved were knowledgeable, polite, skilled and cared about quality. Thanks
Excellent value and quality. Exactly what I expected.
Project was acceptable. More or less what I expected.
Project was NOT what I expected.
Have had work done by BT in the past & was happy with it.
I appreciated the comprehensive explanation of the project and the attention paid to my questions and pocketbook. Your professionalism and desire to do an excellent job was evident.
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