LOCATION: Hamilton, Ontario
PROJECT: Exterior waterproofing
I appreciated the comprehensive explanation of the project and the attention paid to my questions and pocketbook. Your professionalism and desire to do an excellent job was evident.
SALES RATING: /10
NO COMMENT LEFT
OFFICE RATING: /10
Very Impressive team. Curtis and Richard worked very hard and carefully. They were very polite and made accommodations for my moving into the house. They answered my questions respectfully, made sure the site was safe, tidy and secure each day before they left.
Crew leader called to give you an estimated time of arrival
Crew leader introduced himself immediately upon arrival
Crew leader reviewed the work to be done with you
Crew addressed all of your concerns or referred to the office
Crew managed his crew competently and with professionalism
Crew members began to work immediately upon arrival
Crew Reasonable steps were taken to minimize dust and property damage
Crew members used appropriate language
Length and frequency of breaks were appropriate
Crew members excersized appropriate job site safety and site maintenance
Reasonable care was taken to keep site clean, neat and dity
All cigarette butts and other garbage was disposed of appropriately
All crew members were kind and courteous
All work was completed in a timely fashion
Quality of workmanship was excellent
Cleanup after job completion was excellent
Appearance of crew members was acceptable
Excellent value and quality. Exactly what I expected, except for the R rating on the insulation.
I did not expect the fence poles or porch steps to be unsupported but you did offer help for the steps. I am waiting for photos of the project. Still some dirt to be removed and leveled.
Excellent value and quality. Exactly what I expected.
Project was acceptable. More or less what I expected.
Project was NOT what I expected.
Very professional, courteous and respectful to homeowner. Willing to answer any questions. They were not afraid to say, I do not know or I to ask Ed if they did not know. Had a great team from Basement Technologies. Would have you back on my property again.
I was kept well informed through the entire process, much appreciated.
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