LOCATION: Hamilton, Ontario
PROJECT: Interior waterproofing
Responds immediately and always willing to explain to someone who is not knowledgable of basement functionality. Displays a mannerism of trust and the quality of work will leave homeowner satisfied in the basement solution chosen.
SALES RATING: /10
Kristen, you are the best. What would Ed and the team do without you.
OFFICE RATING: /10
Very professional, courteous and respectful to homeowner. Willing to answer any questions. They were not afraid to say, I do not know or I to ask Ed if they did not know. Had a great team from Basement Technologies. Les, Billy and Ken you are highly recommendable. Would have you back on my property again.
Crew leader called to give you an estimated time of arrival
Crew leader introduced himself immediately upon arrival
Crew leader reviewed the work to be done with you
Crew addressed all of your concerns or referred to the office
Crew managed his crew competently and with professionalism
Crew members began to work immediately upon arrival
Crew Reasonable steps were taken to minimize dust and property damage
Crew members used appropriate language
Length and frequency of breaks were appropriate
Crew members excersized appropriate job site safety and site maintenance
Reasonable care was taken to keep site clean, neat and dity
All cigarette butts and other garbage was disposed of appropriately
All crew members were kind and courteous
All work was completed in a timely fashion
Quality of workmanship was excellent
Cleanup after job completion was excellent
Appearance of crew members was acceptable
NO COMMENT LEFT
Excellent value and quality. Exactly what I expected.
Project was acceptable. More or less what I expected.
Project was NOT what I expected.
Very personable and explained job thoroughly.
Once the problem was detected, the crew leader explained exactly what the procedure was and what the outcome could or would be.
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