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BT Review: Interior waterproofing in Hamilton, Ontario

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CLIENT: Fidani
LOCATION: Hamilton, Ontario
PROJECT: Interior waterproofing

Sales Review: Ed

Responds immediately and always willing to explain to someone who is not knowledgable of basement functionality. Displays a mannerism of trust and the quality of work will leave homeowner satisfied in the basement solution chosen.

SALES RATING: /10

Office Review:

Kristen, you are the best. What would Ed and the team do without you.

OFFICE RATING: /10

Crew Review: Billy/Kenny/Les

Very professional, courteous and respectful to homeowner. Willing to answer any questions. They were not afraid to say, I do not know or I to ask Ed if they did not know. Had a great team from Basement Technologies. Les, Billy and Ken you are highly recommendable. Would have you back on my property again.


Crew leader called to give you an estimated time of arrival

Crew leader introduced himself immediately upon arrival

Crew leader reviewed the work to be done with you

Crew addressed all of your concerns or referred to the office

Crew managed his crew competently and with professionalism

Crew members began to work immediately upon arrival

Crew Reasonable steps were taken to minimize dust and property damage

Crew members used appropriate language

Length and frequency of breaks were appropriate

Crew members excersized appropriate job site safety and site maintenance

Reasonable care was taken to keep site clean, neat and dity

All cigarette butts and other garbage was disposed of appropriately

All crew members were kind and courteous

All work was completed in a timely fashion

Quality of workmanship was excellent

Cleanup after job completion was excellent

Appearance of crew members was acceptable

Project Info:

NO COMMENT LEFT


Excellent value and quality. Exactly what I expected.

Project was acceptable. More or less what I expected.

Project was NOT what I expected.

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TESTIMONIALS:

Appreciated that Ed responded to our inquiries. Willingness to call in a structural engineer for our reassurance.

RATING 9.5/10 ~ Mr. & Mrs. Hilton (Burlington, ON)

Very informative, knowledgeable and easy to talk to. Pleasant and Prompt.

RATING 10/10 ~ Mr. and Mrs. Carrescia (Hamilton, ON)

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