Make sure you choose the right waterproofing / basement repair contractor. Don't get caught saying "I spent thousands of dollars waterproofing or repairing my basement and it still leaks - Now I can't find the contractor who did the work".
FACT: On average, 4 out of every 10 waterproofing contractors vanish every 5 years.
#1. Credibility Check:
The BBB (Better Business Bureau) warns us "if a company changes its name or goes bankrupt, all warranties issued can become worthless". Use the name of the company owner, along with the company name, for this background check. You can reach the BBB by visiting; http://www.bbb.org/canada/
Basement Technologies® - BBB Rating: A+
Basement Technologies has been operating under the same name since 1997 and has proven itself as a leading companywithin the industry with 1000's of customers and NO unresolved complaints to the BBB.
#2. Reference Check:
If they claim "15 years in business" ask for some references from 15 years prior. When you call these references, ask if the work performed was actually foundation work. Also, ensure the work performed under the exact same name appearing in advertising. Ask for names of customers who have requested warranty service to see how the company responds to call backs.
#3. License Check:
The City of Hamilton, Ontario Building Department and other cities in Ontario will ask you if the contractor you're looking to hire is properly licensed. Again, use the company name as well as the company owners name to aid in this check. For example; a Masters Drain Repair License is required for weeping tile installation for waterproofing. You can reach the City of Hamilton Building Department at (905) 546-2720.
Basement Technologies Licenses:
DRAIN REPAIR LICENSES:
Please download our DRAIN REPAIR LICENSES PDF document for proof of these licenses for Basement Technologies®.
BUILDING REPAIR LICENSES:
Please download our BUILDING REPAIR LICENSES PDF document for proof of these licenses for Basement Technologies®.
#4. Insurance Check & WSIB Clearance Certificates:
Job site liability insurance protects you if an accident occurs, causing property damage, that the contractor can't afford to fix. Ask the contractors' insurance company name, policy number, expiry date and phone number - Then CALL!!! Workman's Compensation (WSIB) protects you if an accident occurs, involving one of your contractor's employees, on your property, causing injury or death. It is now MANDATORY that all contractor's have a WSIB Clearance Certificate to perform work at your home. Request a WSIB Clearance Certificate (good for 60 days) to protect yourself!
Please download our INSURANCE PDF document for proof of this insurance policy for Basement Technologies®.
Please download a copy of our WSIB Clearance Certificate PDF document for proof of Basement Technologies® registration with the Workplace Safety & Insurance Board.
#5. Job References:
We at Basement Technologies® encourage potential customers to go through our extensive "Job Site Questionaires" in order to read through what others have to say, and to also contact past clients who have given us permission to hand out their phone number as a reference. When shopping for a contractor, make sure to request some client references with their contact information so you can find out on your own about the companies: work ethic, accountability, and reputation. Contractors should be ready and willing to provide you with that information, if not, that may be a sign of a bad-reputation.
We are very happy with the job that was done and believe all involved were knowledgeable, polite, skilled and cared about quality. Thanks
I felt comfortable asking questions as the work proceeded and my major concern was addressed.
MORE » Client Testimonials