LOCATION: Hamilton, Ontario
PROJECT: Interior waterproofing
I was very pleased with Dan and his expertise regarding the process. He answered all of my questions and then gave me even more information that allowed me to make my decision with confidence.
SALES RATING: /10
Kristen called me within a hour to schedule the work. She is very professional.
OFFICE RATING: /10
Will and Bobby ran into an unexpected problem in preparing to install the back flow valve. The required work was beyond their level of expertise and they made arrangements to have Chris the plumber take care of it. I really appreciate how professionally they handled this problem. The unforeseen work was quickly taken care of by Chris in concert with Will and Bobby.
Crew leader called to give you an estimated time of arrival
Crew leader introduced himself immediately upon arrival
Crew leader reviewed the work to be done with you
Crew addressed all of your concerns or referred to the office
Crew managed his crew competently and with professionalism
Crew members began to work immediately upon arrival
Crew Reasonable steps were taken to minimize dust and property damage
Crew members used appropriate language
Length and frequency of breaks were appropriate
Crew members excersized appropriate job site safety and site maintenance
Reasonable care was taken to keep site clean, neat and dity
All cigarette butts and other garbage was disposed of appropriately
All crew members were kind and courteous
All work was completed in a timely fashion
Quality of workmanship was excellent
Cleanup after job completion was excellent
Appearance of crew members was acceptable
Your employees are excellent representatives for your company. They did a A plus job and I will be recommending this team to anyone who needs waterproofing done.
Thank you Ed for a job well done.
Excellent value and quality. Exactly what I expected.
Project was acceptable. More or less what I expected.
Project was NOT what I expected.
Very knowledgeable and informative about type of crack that I had. Best method and affordable options to fix.
I think they were great. They did not mind at all when I watched or asked questions. I thought the whole process was pretty neat and would recommend Basement Technologies again. They were awesome and their co workers did a great job.
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